Delivering a package may seem straightforward, but courier services in Boston ensure their drivers are properly trained before they start their delivery routes. Being a courier involves much more than just driving a truck or van and following a route. To safely and reliably deliver packages for our customers on time, we need drivers that are prepared for any eventuality.
Here are some of the most important reasons why courier services in Boston need well-trained drivers.
Couriers handle sensitive items.
Medical deliveries make up a significant portion of Boston courier services. To properly handle these items, drivers need training to ensure their safety, the integrity of the items being delivered, and HIPAA compliance. Medical deliveries are also often emergency situations, requiring delivery to be fast as well as safe. Having trained drivers helps eliminate the risk that something will be damaged or compromised in transit or fail to arrive on time.
We have a schedule, and routes can change.
At Fleet Couriers, many of our customers take advantage of our same-day delivery service. To get packages delivered on time, we carefully plan the routes for each driver so that we never miss a delivery. However, sometimes our planned routes are disrupted due to traffic, road accidents, or other unforeseen circumstances. To keep everything on schedule, our drivers and dispatchers have to find new routes. Training gives both drivers and dispatchers the skills and knowledge they need to reroute deliveries and stay on schedule.
Customer service is paramount.
Our top priority is to provide outstanding service to our customers. Our customers make personal contact with our drivers, and it’s important that they have positive, professional encounters. Even if interactions with our drivers are brief, we want our customers to have an impression of our drivers that reflects the values of our company.
Fast and Reliable Courier Services in Boston
Many businesses rely on courier services in Boston and throughout the New England area for their operations. When you need items shipped to or from your location, you don’t have time to wait for standard delivery services. Knowing exactly where your packages are and when they will arrive is essential to effectively run your business.