Couriers do a lot more than bring packages from one place to another. To provide excellent courier services, a courier needs to have the right skills and qualities. Driving skills are, of course, a given, but that’s not all it takes to be a professional courier. Customers expect more from their couriers, as does our team at Fleet Couriers.
What qualities do all great couriers have? Here’s what our customers expect from their courier services.
Composure
Courier services often have to handle last-minute deliveries that require immediate action. A great courier is calm when others—even the customers—have begun to panic. The stakes can be high, especially when the job includes medical items or confidential documents. Composure in this business means doing your job efficiently and effectively without allowing pressure to affect the process. If speed is part of your job description, you must be calm under pressure.
Conscientiousness
Showing adequate care is key to any job, but it’s an absolute necessity for couriers. A courier has to know how to properly treat valuable or potentially hazardous items, particularly when it comes to medical transportation. All our couriers undergo appropriate training, but training can’t make up for a failure to be conscientious. Additionally, couriers are responsible for keeping detailed records of the tasks they complete. Neglect, in this regard, is unacceptable.
Efficiency
Knowing how to get from Point A to Point B is one thing; knowing the best way to get there is another. Efficiency is about more than speed. It involves anticipating obstacles, quickly finding solutions, and understanding each customer’s specific needs.
Flexibility
Although a courier company will plan routes for their drivers, the schedule can change unexpectedly. A customer can request a last-minute delivery, or a traffic accident can force a route change. A great courier knows how to think on their feet and adapt to changes throughout the day.
Alertness
Being a courier involves a lot of driving. When you’ve been driving all day, it’s easy to let your attention slip. We’ve all had the experience of driving, especially on an open highway, and suddenly realizing we’ve zoned out for ten minutes. That’s dangerous for anyone, but it’s crucial for couriers to stay alert. Staying alert protects them, other drivers, and the customers’ deliveries.