Local truck couriers can offer your MA business the customer service and attention to detail missing from those national companies, but not all are created equal. When making this decision, you want to be sure you’re working with a service that will leave the best impression of your business and brand. If you’re wondering how to weed out the mediocre courier services out there, here are five questions you should ask before hiring:
What training do your drivers need to complete?
When handling important packages, you want to be sure the drivers will work with care and have participated in various forms of delivery training. For example, medical deliveries should always be HIPAA, OSHA, and DOT compliant to ensure delivery integrity.
What kind of delivery options can you provide?
Medical, nonmedical, same-day delivery and availability are important for different kinds of businesses across Massachusetts and the rest of New England. This can be especially important during the winter months. Be sure your business’ needs can be met, no matter the weather.
What technology do you use?
Can you place orders online? Do they provide live-map tracking for you, email receipts, or signature verifications? One of the best parts of using a local courier is the personalized service, so ask questions about their process and if they provide you the information you want.
What is your pricing like?
One of the reasons many businesses turn to national delivery services is because of the price, but many local courier services offer competitive pricing, as well. Ask about their pricing for the different services you need and weigh your options.
How responsive are you?
Local couriers should mean fast responses, so don’t be afraid to ask. Ask them about their average response times, same-day delivery, rush delivery, and other options. If they can accommodate your schedule, they care about you and your needs!
Fortunately, companies that meet your expectations exist, and Fleet Couriers is one of them. We would be happy to answer any and all questions you have to ensure we’re meeting every single expectation and requirement you have for your package deliveries.
With more questions about our courier services, please contact the team at Fleet Couriers today by calling (800) 734-9309.