At Fleet Couriers, we appreciate all of our couriers. However, our couriers couldn’t do their jobs without our team of dispatchers. Dispatchers are the unsung heroes of every courier company, ensuring that our couriers have all the information they need to make all their pickups and deliveries on time. Our Massachusetts couriers rely on dispatchers to let them know where they need to go and keep the lines of communication open throughout the day.
Massachusetts couriers rely on dispatchers to keep things running. Here are just a few things dispatchers do for our couriers.
Maintain Communication
When couriers are out making deliveries, they can be cut off from what’s going on outside of their route. For example, a traffic accident or a road closure that could throw off their schedules. The couriers need to know about the conditions on the roads. Dispatchers have that information and can relay it in a timely manner to the couriers so they can adjust their route accordingly and stick to their timetable.
Stay Calm and Organized
It takes a person of particular talents to fill the role of dispatcher. A dispatcher needs to think on their feet and be able to multitask all day long. Dispatchers have to keep track of all the couriers and routes throughout the day to ensure every delivery is made and every package is picked up. They also need to be independent thinkers capable of making quick decisions. If a customer calls requesting a same-day delivery, it’s up to the dispatcher to fit that into the schedule to ensure we serve all our customers.
Manage Daily Routes
Our dispatchers keep things running smoothly here at Fleet Couriers. They manage our daily routes, balancing the demands of scheduled deliveries with last-minute requests. If any problems arise, our dispatchers handle them. No matter what gets thrown at them throughout the day, they manage to keep everything under control for both our couriers and our customers.
Fleet Couriers | Top Service from Massachusetts Couriers
Our team at Fleet Couriers offers the best service available in Massachusetts and throughout New England. Whether you want to set up a delivery routine or need a same-day delivery, our team can handle it.