There are many people that contribute to operating efficient and effective courier services. We usually think about the drivers, but there is another group of people that are equally important: the dispatchers. Having safe and reliable drivers is essential, but they can’t do their jobs without organization and communication from the dispatchers. When you use courier services in Boston, a lot goes on behind the scenes to ensure that your packages arrive on time and in the right location.
In this article, we’re taking a closer look at what it takes to be a dispatcher for Boston courier services.
Never miss a detail.
Dispatchers have to organize several assignments at once, so they can’t let even the smallest detail slip. They have to be able to keep a close eye on the details of each job while also having the big picture in mind. Coordinating all the routes, drivers, and delivery times requires both close attention to detail and impressive organizational skills.
Think on your feet.
Delivery needs can change quickly, and dispatchers have to be ready to adapt to whatever comes up. Traffic delays, construction, emergency deliveries, and other circumstances can demand that a dispatcher has to quickly reorganize routes and delivery schedules. Boston courier services that promise same-day delivery, like Fleet Couriers, rely on their dispatchers to coordinate changing needs and schedules to ensure prompt delivery.
Manage time well.
Even if a dispatcher has a day that goes completely to plan, there are still many responsibilities to balance at once. Dispatchers have to be able to work quickly and prioritize their tasks. They also have to maintain their workflow under pressure. Even a “normal” day will be full and busy, so excellent time management skills are indispensable for a dispatcher.
Be a great communicator.
Communication is central to courier services, especially on the part of the dispatchers. They need to communicate clearly and concisely with the drivers, and misunderstandings or bad information can cause major problems for the entire courier company.
Fleet Couriers | Boston Courier Services
Fleet Couriers provides courier services in Boston and throughout New England, including medical courier services and same-day delivery. Our team of drivers and dispatchers will ensure that your deliveries arrive when you need them.