Essential Components of a Courier Dispatcher

Posted on April 12, 2018

courier service in MAWhen you picture courier service in MA, there’s a strong chance you think of the people who make it all happen: the couriers. Of course, they’re a vital piece of the industry and keep the flow of tasks going while getting deliveries done. However, dispatchers are crucial as well. They assign tasks and routes to couriers, and they ensure everything goes according to plan. It takes a particular set of skills to be a competent dispatcher.



An eye for detail

When you’re designating several assignments at once, you’ll need some quality focus and an eye for detail. Without it, the jobs won’t get done efficiently. Any dispatcher should have an eye for detail and know how to see the big picture while ensuring that every small piece of the puzzle gets put together.



After all, a dispatcher will be dealing with multiple people at once on a good day. They need to be able to have engaging, fulfilling conversations with people they’re going to work with and be open to them. Dispatchers are trusted to communicate between parties, which means there’s no room for unpleasant attitudes. For everyone to win, everyone needs to get along – especially the person assigning tasks.


Time management

There are bound to plenty of tasks a dispatcher has to handle. They need to know how to manage all of them quickly and efficiently – otherwise, they’ll have plenty of work to do. They may even leave people frustrated because they can’t get packages delivered on time. Make sure any dispatcher you hire can make it through moments of pressure, so they provide the results you need and on time.



Deliveries can change on a dime or require extra effort from a courier in MA, which means that a dispatcher has to be adaptable enough to ensure these changes get made and performs them on a whim. Without a flexible and quick-thinking attitude, deliveries may not get made, and that is difficult for anyone to face. Being able to make a quick decision is a must if you have to assign projects to people.



We can’t thank the dispatchers at Fleet Couriers enough for their hard work. Without them, we’re not sure where any courier in MA would be. For top-notch courier service, give us a call 1-(800)-734-9309 and see what we can do for you today.